Top Guidelines Of reviews of empire todayExtended story shorter, I am back again at square a single just after owning contact with them no below 8 situations and equally as Many individuals, all of whom are surprised and perplexed about the problems. My newest Get in touch with Megyn, supposedly has me scheduled for an inspection November three concerning ten and 3. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I have read through a lot of customer complaints regarding the inspection becoming a farce and they constantly deny guarantee protection and the organization of Empire won't do it by themselves beyond warranty.
Yet again, he wasn’t ready to complete. He needed to return for your fourth working day. Him and his relatives were out and in of my household again until eventually 8pm when he finally completed. Each considered one of in recent times, all my animals had to be locked up in bedrooms because of the back doorway needing to be left open all day extended. The main two days, I couldn’t even use my kitchen or stove for 2 days and had to order food stuff which i wasn’t prepared to pay for (I've 6 particular person familly).The perform he did seemed like it absolutely was great, but following a 7 days, the trimming he set down is all peeling up in many locations, and many of the boards in doorways are previously chipping. After we known as Empire customer service concerning this a few periods, they essentially shrugged us off and reported oh perfectly. We received a credit score of $75, which is outwardly the utmost. We were being really not happy Using the operate and named to possess an individual appear out and fix the destruction as well as poor installation. We specified 2 times in that call not to send the same dude which was right here before. He was designed to be right here 10am to examine the operate. 2pm rolls around, nonetheless not a soul. We called to ask exactly where he was, and so they instructed us he was functioning late. We questioned who it had been, they usually claimed it had been a similar guy who set up it. Furious, we informed them we specified Never to send the exact same guy who did the function, cancel that and send out someone else the following day. They agreed, apologized, stated it shouldn’t have took place. The following day rolls about and guess who displays up at my door? The exact same male we advised them several occasions not to send out! We needed to ship him absent and get in touch with Once again, for a 3rd the perfect time to Last but not least get a person out another week who was different. He showed up and was in fact shocked on the Awful quality of the do the job which was done. He in fact checked out the floors and reported “No XXXXXing way…” beneath his breath. That’s how undesirable it was. We’re however ready now, Practically two weeks has passed, for him to have the ability to come back and fix this Awful function. Never, at any time, at any time, ever, At any time use Empire Today! Their customer service continues to be unhelpful, unapologetic, and absolutely incompetent!
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Sometimes they “see” the payment, often they don’t. I’m informed two various things by two different people, and they are harassing me for payments they’ve had for months. It’s like not one person is chatting to one another. I warranty I will never use them yet again, and I’ll inform Everybody I know never to also. So frustrated and irritated at this situation. I ought to have just long gone to Lowe’s or Property Depot…at the least they appear in order to locate my purchase consistently….strangest, most aggravating matter I’ve encountered as a home operator….never ever again.
We are repeat customers and made a decision to use empire once more to make sure a precise match of the wood. Properly, consider our shock when the primary supply arrived with the wrong shade wood for your ways. During this put in we are doing the measures, mud place, kitchen, early morning space, pantry and powder room $9600 (about priced as it really is).
It had been evident right away which the floors ended up put in improperly plus they weren’t stage and off in places by one to two inches, as well as the floating ground had far too much bounce and provides.
We’re dissatisfied to hear regarding your billing considerations, and understand that We've considering that spoken for you with regard to this issue. Should you go on to have queries and/or concerns please Get in touch with customersupport@ empire-today.com.
I hardly ever read from corporate... I contact Baltimore all over again haven't listened to again. I call the call Middle once more and was promised that everyone concerned was included in the e-mail and everybody during the corporate office she and another person need to get back to in 24 several hours but it had been after several hours.
?? .Now I'm explained to all over again I'll listen to from them in 24 hours, as I have already been explained to before, so I am feeling I'm just being lied to and you have no intention of repairing this issue, ,If that is so just convey to ,me that you will not take care of this. ,I'm extremely displeased.
I strategy on composing a letter to the CEO, Keith Weinberger. I have dealt with customer complaints for one among the biggest financial institutions in New Jersey.
June 4, 2018 at three:seventeen pm We experienced a salesman arrive out to our dwelling in quotation us a selling price for our kitchen area and laundry room when it arrived all the way down to undertaking The task they came out and just completed the kitchen space they had no expertise in the laundry home once we contacted them he stated that he in no way quoted a price for your laundry space that is he dead I contacted Empire The salesman occur out to the home complaining empire today corporate office phone number this was about to appear outside of his pocket for the mistake what did I want some thing at no cost he quoted to me also that he was only earning $40 Fee off that position that $400 was going to really have to appear outside of his pocket he also mentioned to me was I ready to pay out Element of it I mentioned no I pays $a hundred and fifty additional It's not necessarily my fault that you messed it up I do think that I should not must appear out of pocket on just about anything but he agreed to this and left our house did not listen to practically nothing again from him so I termed Customer Treatment yet again he calls me today telling me basically I was a liar that he did not agree to that witches he agreed to this in front of me and my wife and also the persons installing the ground not yet have I read again from any person at this time as today on this subject it’s all guarantees that they're going to Get in touch with you or they are going to e-mail you they will do that for a lengthy timeframe to ignore the issue ideally my wording is right around the spelling sorry if It is far from I feel individuals should investigate the problem extra just before purchasing floors I will never provide them with a very good score until they maintain with the assure of what they claimed they were gonna do until eventually that time I is not going to give a fantastic creating or the rest I am not sure how I received to this unique website but I’m glad I did Incidentally the sole rationale I agreed for the $a hundred and fifty additional Because he made me and my wife really feel responsible that he was gonna need to occur outside of pocket for hundred pounds which is I think that is very very low down
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six:) LVP – Kitchen region 75sqft: installer tried to glue existing naplock down as opposed to exchange the naplock as was purported to be.
It can be approximately 6:30pm EST and also have not acquired a connect with back. It is clear that your local staff doesn’t contain the exact amount of urgency, and worth customer loyalty as I think your corporate office does.